ACTUAL E-MAIL RECEIVED FROM A CUSTOMER ON NOVEMBER 6, 2008:

 

 

"Thanks Kelvin.

 

By the way, Lily was a big help to me a couple a days ago when she got me a budgetary shipping quote for one of our customers.  I was surprised how quickly she got back to me.  Thanks for the good service."

 

 

 

ACTUAL E-MAIL RECEIVED FROM A CUSTOMER ON SEPT. 15, 2008:

 

"Good morning Kelvin.  I just wanted to tell you how much of a pleasure it is to work with your people in Hayward.  I've stopped by twice and everybody is so nice and professional with us.  Make sure that they also get this e-mail.  Have a great day."

 

EXCERPT FROM A CUSTOMER'S E-MAIL, DATED AUGUST 15, 2008:

 

"...as you can see, the better shipments are starting to arrive due to the great customer service.  Keep up the great work!"

EXCERPT FROM AN E-MAIL FROM A CUSTOMER, DATED MARCH 25, 2008:

 

"We have used your services for a little over a month now and I have never seen such a group of great team players !!. I never have a problem, when I ask to adjust or change an order. ! All of the people in your organization are top draw. I just wanted to say thank you and keep up the Great Work !!!!! "  !!!!

ACTUAL NOTE RECEIVED FROM A CUSTOMER, DATED NOVEMBER 19, 2007:

 

"Thank you for following up on both the MA and the IL shipments.  That level of customer service and follow  up is the key reason that we both ship and recommend that others ship with PIM.

You should follow-up with XYZ Corp. to win all of their business. "

ACTUAL E-MAIL RECEIVED FROM A CUSTOMER, DATED JANUARY 5, 2007:

 

"A week or so ago, we had a shipment that needed to get to Orlando in a hurry, Our customer was going on tour and needed to get his case no later than Friday at 5pm. He has willing go to  pick it up at your agent’s location.

Melanie did everything in her power to make this happen. As sometimes happens, our freight got bumped and didn’t make it to the agent’s locations until 8:30 pm Friday  night. Our customer was already on the road. I never knew anything was wrong until Melanie mentioned to me that there had been a problem with the shipment. Melanie had been dealing with my customer every single day to resolve the problem.

Ben still hasn’t picked up his case because we had to have it returned to California to catch with him on tour. But I have spoken with him several times and he has told me ( and the salesman ) how wonderfully he was treated by Melanie, and how hard she worked to make things happen for him, he was very impressed at how far she went to take care of him.

This is the kind of customer service we all would like to experience and yet so often don’t. Most of us wear may hats and have too much work to do .  I can’t thank Melanie and your company enough for taking care of even the smallest of our customers with such care and dedication.

This service is what keeps your company a cut above the rest. "

ACTUAL LETTER RECEIVED IN THE MAIL, DATED SEPTEMBER 2, 2006:

 

"I just wanted to commend Mao (Falamao) on a job well done.

 

The other day, I needed to get a package to Portland on a same day service. To be honest, I wasn’t even sure if PIM provided that type of service for a ten pound package. I had just gotten off the phone with ------ ( who provide us same-day courier service within the Bay Area ) and the had not yet received authorization from the FAA to provide that service. I noticed you subcontracted the service, but I cannot sweat those types of details ( I don’t care ) , what was important to me was that it only took one call to PIM and I knew I could relax after talking to Mao.

 

Mao assured me that you could get my package delivered and gave me all the details that I would need to provide to PIM. I told her that I would fax her the info within five minutes, in seven minutes she called me to find out where it was !!. The courier showed up within the hour and my package made a plane for Portland .  The next day, I had a voice mail from Mao waiting for me, to give me a proof of delivery in Portland and pick up by my technician.

 

Working in a service business, and having a long history in customer service. I can recognize extra effort without it being pointed auto to me. It may be unfair to single out  Mao for this particular incident. ( Everyone in your company treats me as if I were special-even though I am not ), but she literally saved my tail on this one, and I appreciate it.

It is for things like this, that I will continue to refer your company as an excellent provider of delivery services.

 

KEEP UP THE GOOD WORK AND THANK YOU !!!!!!!!!!!!!!!!!! "

ACTUAL NOTE FROM CUSTOMER RECEIVED IN THE MAIL, DATED DECEMBER 7, 2005:

 

"I am very happy with Paul and Barbara.   I have been in the shipping and receiving business for a very long time.  Never been so happy and had so much help before. Great Crew !!!!!!!!!!!!!!!!.

 

Thanks again,"

A CUSTOMER E-MAIL, DATED JULY 16, 2005:

 

"I just heard back from our sales rep in Cupertino who had a “ special needs “ pick-up yesterday.  We had asked that the driver show up with empty pallets and shrink wrap to pick up this scrap shipment.  Julie said : that everything went smoothly…again.  Just like the last time when you helped me out with this customer when you were working for that other trucking company which shall remain nameless !!"

EXCERPT FROM A CUSTOMER'S E-MAIL, DATED MARCH 16, 2005:

 

“…great work and thank you for coming through so well, You guys are the best !!!

 

 Pls. share this with driver and staff.”